* Provide timely response to customer’s queries or requests on daily operations * Provide proper solutions to customer if any urgent case happen * Trouble shooting * Daily and monthly documentation filling * Prepare Daily / Weekly / Monthly Reporting as required * Billing and Payment collection and follow up * KPI Measurement, reporting, analysis and continuous improvement * Attendance of review meeting with Customer/ plant, Carrier, customers’ suppliers and relevant if required * Perform any special duties or projects assigned by Management.