Objectives of the Position · Support all plant service team, and make sure high customer satisfactory through improving service and product quality · Winning and binding of customer through application-focused technical support and supporting existing customer Main Tasks · Daily technical problems solving at the customer’s and deals with customer complaints · Ensures daily support for current / new products incl. product changes and consultancy at the customer’s site · Monitors competitors locally · Keeps in touch with customers; holds presentations, makes demonstrations and provide training to customers, dealers and prospects on products and techniques · Compiles reports and ensures direct flow of communication to internal units · New Color Activity, arrangement and handling of the trial for new color. Making effort to get good result according to team strategy · Material Management： Monitor inventories and ensure timely collection of receivables · Cooperation with internal department, SCM, lab, production · New Plant launch and commissioning, achieve the business share target and set up good relationship with new customers. · People management · Ensures all activities and processes meet internal and external EHS standards Minimum Education and Qualification Required for the Position · Education: Bachelor or above in chemical-related majors · Working Experience: at least 5 year relevant working experience (technical service, production, lab or application) in chemical industry (preferably in Coatings industry) · Technical